Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.86%

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Apr 2025
May 2025
Jun 2025

Portal - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

API - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.97%

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Apr 2025
May 2025
Jun 2025

Account Information - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 100.0%

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Apr 2025
May 2025
Jun 2025

Bank Transfers - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.88%

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Apr 2025
May 2025
Jun 2025

PaxFaB Integration - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.76%Jun · 99.88%

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Apr 2025
May 2025
Jun 2025

Wex Cards - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.88%

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Apr 2025
May 2025
Jun 2025

Conferma Cards - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.88%

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Apr 2025
May 2025
Jun 2025

Modulr Cards - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.88%

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Apr 2025
May 2025
Jun 2025

Pax2Pay Cards - Operational

100% - uptime
Apr 2025 · 100.0%May · 99.91%Jun · 99.88%

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Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Card Service Maintenance - 22/06/2025
  • Completed
    June 22, 2025 at 2:00 AM
    Completed
    June 22, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    June 22, 2025 at 12:00 AM
    In progress
    June 22, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    June 22, 2025 at 12:00 AM
    Planned
    June 22, 2025 at 12:00 AM

    On Sunday the 22nd of June between 01:00AM and 03:00AM GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Pax2pay: Significant Outage
  • Resolved
    Resolved

    All services impacted by the Google Cloud outage have resumed.

    If you have any questions, please don't hesitate to contact us at support@pax2pay.com.

  • Monitoring
    Monitoring
    Our card services are back online, however you may still experience interimitent issues. We are continuing to monitor the situation.
  • Identified
    Identified
    Our supplier has identified the issue and is working to get services up and running. Access to our customer portal and reporting is uneffected, but all card services are currently unavailable.
  • Investigating
    Investigating

    We have been made aware of an outtage with one of our suppliers which is having a significant impact on our services. Our supplier is investing and we will provide an update as soon as possible.

    The Pax2pay Team

Pax2pay - missing meta data
  • Resolved
    Resolved

    A fix has been successfully implemented and the missing meta data has now been updated.

    Please accept our apologies for any inconvenience caused and thank you for your patience.

    If you still experiencing issues or have any further questions, please contact us on support@pax2pay.com.

  • Investigating
    Investigating

    We’ve identified an incident affecting metadata passed through PaxFab. Our technical team is actively working on refreshing the missing metadata for the impacted transactions.

    Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us.

SEPA maintenance - 07/06/2025
  • Completed
    June 07, 2025 at 6:40 AM
    Completed
    June 07, 2025 at 6:40 AM
    Maintenance has completed successfully
  • In progress
    June 07, 2025 at 6:00 AM
    In progress
    June 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 07, 2025 at 6:00 AM
    Planned
    June 07, 2025 at 6:00 AM

    Our banking partner for SEPA payments has notified us of a planned maintenance window scheduled for Saturday, June 7th, between 7:00 AM. and 7:40 AM GMT(UK time). During this window, we will be unable to accept any SEPA payments or send any SEPA Instant payments. This replaces the maintenance that was scheduled between 11:00 AM. and 11:40 AM GMT(UK time), that we previously communicated.

    Outbound SEPA payments requested during this time will be sent via SEPA Credit Transfer and will remain pending until they credit the beneficiary account on Monday, June 9th.

    To avoid any delays to time-critical payments, we recommend pausing the submission of SEPA payments during the maintenance window, as SEPA Instant payments will be available once the maintenance has ended. All inbound SEPA payments attempted during this time will be rejected.

    For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

May 2025

IMPORTANT: Pax2pay Planned Maintainence
  • Completed
    May 27, 2025 at 10:30 PM
    Completed
    May 27, 2025 at 10:30 PM
    Maintenance has completed successfully
  • In progress
    May 27, 2025 at 10:00 PM
    In progress
    May 27, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    May 27, 2025 at 10:00 PM
    Planned
    May 27, 2025 at 10:00 PM

    We will be carrying out essential maintenance on our database between 23:00 BST and 23:30 BST this evening, Tuesday 27th May. Our services may be intermittent during this time. We appreciate your patience.

    If you have any concerns, please contact us as support@pax2pay.com.

Pax2pay Planned Maintenance
  • Completed
    May 21, 2025 at 11:00 PM
    Completed
    May 21, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    May 21, 2025 at 10:00 PM
    In progress
    May 21, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    May 21, 2025 at 10:00 PM
    Planned
    May 21, 2025 at 10:00 PM

    We will be carrying out planned maintenance on our server between 23:00 BST tomorrow (Wednesday 21st May) and 00:00 BST on Thursday 22nd May.

    During this time, access to our services might be unavailable.

    If you have any questions, please reach out to us at support@pax2pay.com

Card payments failing for Paxport - PaxFaB users
  • Resolved
    Resolved

    They system remains stable, and this incident has been resolved. We are sorry again for the impact this had.

    If you need any assitance, or have questions, please contact us at support@pax2pay.com.

    Thank you for your patience while we worked to resolve the issue.

  • Monitoring
    Monitoring

    A fix has been implemented, and we are continuing to monitor the system to ensure it remains stable.

    We are very sorry for the inconvenience this has caused you and your customers.

    If you have any questions, please reach out to us at support@pax2pay.com.

  • Identified
    Identified

    We are aware of bookings failing for customers that use PaxFaB. Pax2pay gave identified the cause of the issue and are working to resolve it as quickly as possible.

Pax2pay - Full outage
  • Resolved
    Resolved

    The system remains stable and the incident is resolved.

    Once again, we are very sorry for the impact this had on you and your customers.

    If you have any questions, please contact us at support@pax2pay.com

  • Monitoring
    Monitoring

    A fix has been implemented and services are up and running. We are continuing to monitor the system to ensure it remains stable and will provide a further update shortly.

    Once again, we are very sorry for the inconvience this has caused. Please reach out to us at support@pax2pay.com if you have any questions of concerns.

    Thanks

    Pax2pay Support

  • Investigating
    Investigating

    We have been made aware of a platform outage.

    Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly.

    Please accept our apologies for any inconvenience caused, if you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com 

Apr 2025

No notices reported this month

Apr 2025 to Jun 2025

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