Pax2pay - Notice history

On Sunday the 24th of August between 00:15AM and 04:15AM GMT(UK time) our card processing partner, Modulr needs to upgrade their infrastructure to ensure they continue providing a reliable platform. This means they need to schedule an outage of their platform while the upgrade is carried out. 

During this maintenance period, you will experience the following:

• API calls to their endpoints will be unsuccessful during this maintenance period and return 500 responses.

• All Modulr services, including our payment services, are unavailable.

Will the outage last for the whole 4 hours?

Modulr aims to complete the maintenance well within the timeframe.

Can we send API calls during this time?

API calls will receive a 500 response. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention.

What happens to any API calls that receive a 500 response?

Any API calls that receive a 500 response can be safely retried.

Can we send outbound payments during this time?

No, all outbound payment services will be unavailable during this time.

Will inbound payments be accepted during this time?

Faster Payments sent to Modulr accounts during this period will be applied once the maintenance has concluded.

During this period, all SEPA payments will be unsuccessful.

As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend.

Will card authorisations be processed during this time?

No, all card authorisations will be unsuccessful.

Please note: Pax2pay Payment Services cards, issued under our own licence, will not be impacted. 

For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

On Sunday the 22nd of June between 01:00AM and 03:00AM GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Our banking partner for SEPA payments has notified us of a planned maintenance window scheduled for Saturday, June 7th, between 7:00 AM. and 7:40 AM GMT(UK time). During this window, we will be unable to accept any SEPA payments or send any SEPA Instant payments. This replaces the maintenance that was scheduled between 11:00 AM. and 11:40 AM GMT(UK time), that we previously communicated.

Outbound SEPA payments requested during this time will be sent via SEPA Credit Transfer and will remain pending until they credit the beneficiary account on Monday, June 9th.

To avoid any delays to time-critical payments, we recommend pausing the submission of SEPA payments during the maintenance window, as SEPA Instant payments will be available once the maintenance has ended. All inbound SEPA payments attempted during this time will be rejected.

For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.