Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Portal - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

API - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Account Information - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Bank Transfers - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

PaxFaB Integration - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Wex Cards - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Conferma Cards - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Modulr Cards - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Pax2Pay Cards - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

Card Service Maintenance
  • Completed
    December 03, 2023 at 1:00 AM
    Completed
    December 03, 2023 at 1:00 AM

    Maintenance has completed successfully

  • In progress
    December 03, 2023 at 12:00 AM
    In progress
    December 03, 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    December 03, 2023 at 12:00 AM
    Planned
    December 03, 2023 at 12:00 AM

    Dear Pax2pay Customer,

    Upcoming scheduled maintenance

    On Sunday the 3rd of December 2023 between 00:00 and 01:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    Kind regards

    Pax2pay Customer Service Team

Nov 2023

Pax2pay Outage
  • Resolved
    Resolved

    Our technical team have now resolved the issue. All customers should now be able to log in to the portal, and cards are successfully being created via the API.

    We are continuing to monitor the system to ensure it remains stable.

    Please accept our apologies again for the inconvenience.

  • Investigating
    Investigating

    We are aware that some customers are currently unable to access our portal.

    Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly.

    Please accept our apologies for the inconvenience.

Scheduled Maintenance - Card Payments
  • Completed
    November 12, 2023 at 3:00 AM
    Completed
    November 12, 2023 at 3:00 AM

    On Sunday the 12th of November 2023 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

  • Planned
    November 12, 2023 at 1:00 AM
    Planned
    November 12, 2023 at 1:00 AM

    On Sunday the 12th of November 2023 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

Oct 2023

Delays with SEPA Credit Transfers
  • Resolved
    Resolved

    Our payment Partner have confirmed this issue is now resolved and there was no impact to Pax2pay customers.

  • Investigating
    Investigating

    Our payment Partner have identified an issue which is causing some SEPA Credit Transfer payments to be delayed in a pending state. We are currently working with them to resolve this issue.

    Other payment methods are unaffected and functioning as normal.

    Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us.

    Further updates will be provided in due course.

Oct 2023 to Dec 2023

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